Returns & Exchanges
At Ancestral Cosmetics, we stand by the purity of our formulas and want you to be completely satisfied with your ritual. If a product does not meet your expectations, we offer a 30-day return window for all eligible skincare items.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return within 30 days of delivery.
Package Your Items
Ensure the products are securely packed in their original glass containers and primary packaging to prevent damage during transit.
Ship the Return
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our apothecary team inspects the return, we will process a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing